Sankra's Data Protection and Privacy Policy

What Information We Collect and Why

When players register with Sankra online casino, we collect the personal details needed to open and secure an account. This information supports identity checks, fraud prevention and the rules that apply to every player.

• Personal details provided at sign-up, used to open one account per person and household.
• An ID document, confirming age and identity before withdrawals are released.
• Proof of address, matched against the details given at registration.
• Proof of payment method ownership and statements, checked before funds are paid out through deposit and withdrawal methods.
• All documents are reviewed within 24–48 hours of receiving the full set, as part of our verification process.

How We Protect Player Data

We apply SSL encryption across our site to protect information passing between a player's device and our servers. Customer funds are held separately from company funds, in dedicated client accounts, so account balances are kept apart from our own operating money.

Account and Document Handling

Documents submitted for verification, including an ID document, proof of address and proof of payment method ownership, are reviewed by our team before a withdrawal is confirmed. We allow only one account per person and household, which is checked against the personal details supplied at registration.

Players can review the status of any bonus or wager through their profile, where activation, cancellation and game history are shown, alongside the option to cancel a pending withdrawal from the cashier.

Verification and Account Request Times

The table below sets out the processing times we commit to for the data and account requests players most often raise with us.

Both figures reflect how quickly we act once a request or document set is complete on our end.

Player Rights and Account Controls

Players can request a time-out break from account activity directly through our support team, pausing play without closing the account. We also offer a 13-question self-assessment test, which helps a player reflect on their own gambling habits using their own answers rather than our records.

A self-exclusion request results in the account being closed within 24 hours, and we point players toward GamCare, Gamblers Anonymous and Gambling Therapy for independent support where needed. We also recommend a parental filter, such as Net Nanny, for households sharing a device with family members.

Because only one account per person and household is permitted, the personal details we hold are used to enforce that rule as much as to process deposits, withdrawals and verification.