What's the process to self-exclude from Sankra Casino?
Self-exclusion can be requested through our support team, and the account is closed within 24 hours of the request being received.
Responsible Gambling Support at Sankra
Staying in control starts with the tools in your account: a 13-question self-assessment, time-outs and self-exclusion with closure within 24 hours. These sit alongside everything else at Sankra, built for players who want to set their own pace.
Responsible Gambling Tools at Sankra
Playing at Sankra Casino online is open to players aged 18 and over, and we give every account access to tools designed to help manage time and spending. A time-out break can be requested at any point through our support team, giving a player a period away from the account without closing it permanently.
Self-exclusion and the self-assessment test
If a longer break is needed, self-exclusion can be requested and the account is closed within 24 hours of the request being received. Anyone unsure whether their play has become a concern can complete our 13-question self-assessment test, which is designed to prompt an honest look at playing habits before deciding on a time-out or self-exclusion.
For players sharing a device with family members, we recommend a parental filter such as Net Nanny to help keep gambling content away from those who should not see it.
Where to Get Outside Support
Beyond the tools inside our own platform, independent organisations offer confidential help for anyone affected by gambling.
- GamCare — advice and support for anyone concerned about their own or someone else's gambling
- Gamblers Anonymous — peer support groups for people working to stop gambling
- Gambling Therapy — free support and practical tools for players and their families
Our own support team can be reached by live chat or e-mail if you would rather start by talking to us directly, for example to request a time-out or to ask how self-exclusion works before deciding to use it. Account access and recovery questions are handled on our account login page, while any document checks tied to a closure request follow the same process described on our verification page.
Setting Limits That Suit You
Responsible play is about matching the pace of the account to what suits the individual, not a fixed rule for everyone. The self-assessment test gives a starting point, and from there a short time-out or a full self-exclusion are both available without needing to explain a reason to our team.
We treat every request the same way regardless of account history, and self-exclusion closures are completed within 24 hours so there is no lingering access once the decision is made. Players who want a wider picture of what an account at Sankra includes, from deposits to games, can see it summarised on our overview page, while the responsible gambling tools described here stand apart from any bonus or promotional feature.
We encourage anyone using these tools to reach out to GamCare, Gamblers Anonymous or Gambling Therapy if outside perspective would help alongside the account settings.
Questions on Staying in Control at Sankra
Can I take a short break instead of closing my account?
Yes, a time-out break can be requested through support at any point without closing the account permanently.
Is there a test to check if my gambling is a problem?
We offer a 13-question self-assessment test that helps players look honestly at their habits before deciding on a time-out or self-exclusion.
What is the minimum age to play at Sankra Casino online?
The minimum age to hold an account and play is 18.
Where can I get outside help for gambling concerns?
Confidential support is available from GamCare, Gamblers Anonymous and Gambling Therapy, independent of our own account tools.
4-minute read · Revised Nov 10, 2026